Enabling agnostic and consistently accurate audio testing to check the quality and integrity of any recorded voice environment.
Firms are under constant pressure to control costs and reduce investigation risk or reputational damage. Fully-automated audio testing and reporting that complies with major global regulations, removes the risks associated with oversight and non-compliance, while increasing effeciency, through the reduction of financial overheads and manual resource.
Individual Line Monitoring•
Non-intrusively test the integrity and availability of individual business end points, be they Private Wires or DDI number ranges for TDM, SIP-based telephony, or Trader Voice Positions. Additionally, test Mobile Network Operator lines and Application-based end points for those who are “on the move”.
Worldwide Recorder Testing•
Individually or collectively monitor all local and global business circuits and end points, from a single location, to ensure continual recorder availability and uptime, without the burden of additional manpower or financial overheads.
Line Quality Assurance•
Automate the non-intrusive quality testing of lines by using Pre-Determined Scripts or DTMF Tones. For greater flexibility and efficiency, custom-schedule tests based on dates, times and percentages of channels that require monitoring.
Reporting and Alerting•
Customisable automated reporting is available to meet all major regulatory or indeed operational requirements.Reports include Quality Assurance Ratings, Line and Recorder Monitoring results, and Real-Time Surveillance information that includes details of any Triggered Alarms. All reports can be automated to custom content and timeframes, and include all related metadata.
Proactively generate a random sample of communication data against a customisable percentage of all compliantly captured objects, and within a customisable timeframe. Create searches according to an official regulatory request, or based on the business’s internal Proactive Monitoring procedures.
Prove the completeness of all records for Evidential Integrity, as well as monitor the sequence of any given user or system activity, with full UTC-timestamped audit trails. All activity is monitored at an object or keystroke level, enabling users to reconcile records, or surveil data relating to line and circuit monitoring, quality assurance testing, and any triggered reports or alerts.
Reconcile all CD-R records from business communications with PBX and Trader Voice Position channels, including the real-time monitoring of both call and recording durations.
The FSI ‘Regulatory Alarm Test’
If the regulatory fire alarm sounded, would you be able to assemble all data in time, without getting burnt for late delivery, incomplete records, or substantial outside resource spend?
Soteria™: A Single SaaS Solution
All you need to know about Soteria™ and how it relieves your compliance, surveillance, risk, and business efficiency requirements in one solution.