Solution Overview

Enabling agnostic and consistently accurate audio testing to check the quality and integrity of any recorded voice environment.

Firms are under constant pressure to control costs and reduce investigation risk or reputational damage. Fully-automated audio testing and reporting that complies with major global regulations, removes the risks associated with oversight and non-compliance, while increasing effeciency, through the reduction of financial overheads and manual resource.

Individual Line Monitoring

Non-intrusively test the integrity and availability of individual business end points, be they Private Wires or DDI number ranges for TDM, SIP-based telephony, or Trader Voice Positions. Additionally, test Mobile Network Operator lines and Application-based end points for those who are “on the move”.

Worldwide Recorder Testing

Individually or collectively monitor all local and global business circuits and end points, from a single location, to ensure continual recorder availability and uptime, without the burden of additional manpower or financial overheads.

Line Quality Assurance

Automate the non-intrusive quality testing of lines by using Pre-Determined Scripts or DTMF Tones. For greater flexibility and efficiency, custom-schedule tests based on dates, times and percentages of channels that require monitoring.

Reporting and Alerting

Customisable automated reporting is available to meet all major regulatory or indeed operational requirements.Reports include Quality Assurance Ratings, Line and Recorder Monitoring results, and Real-Time Surveillance information that includes details of any Triggered Alarms. All reports can be automated to custom content and timeframes, and include all related metadata.

Proportionate Monitoring

Proactively generate a random sample of communication data against a customisable percentage of all compliantly captured objects, and within a customisable timeframe. Create searches according to an official regulatory request, or based on the business’s internal Proactive Monitoring procedures.

Full Auditability

Prove the completeness of all records for Evidential Integrity, as well as monitor the sequence of any given user or system activity, with full UTC-timestamped audit trails. All activity is monitored at an object or keystroke level, enabling users to reconcile records, or surveil data relating to line and circuit monitoring, quality assurance testing, and any triggered reports or alerts.

CD-R Reconciliation

Reconcile all CD-R records from business communications with PBX and Trader Voice Position channels, including the real-time monitoring of both call and recording durations.

December 14, 2018 • Whitepaper

The FSI ‘Regulatory Alarm Test’

If the regulatory fire alarm sounded, would you be able to assemble all data in time, without getting burnt for late delivery, incomplete records, or substantial outside resource spend?

Download

February 4, 2018 • Whitepaper

Soteria™: A Single SaaS Solution

All you need to know about Soteria™ and how it relieves your compliance, surveillance, risk, and business efficiency requirements in one solution.

Download

Get Started

No Canned Demos Here: Watch Soteria Work Live

See how Soteria's modular and scalable approach can make you fully compliant, efficient, and cost effective, in a live demonstration

Request Demo